Wednesday, Apr 24, 2024

U.S. airlines commit to providing meals, hotel rooms for extended delays they caused

U.S. airlines commit to providing meals, hotel rooms for extended delays they caused

Major U.S. airlines told the U.S. Transportation Department (USDOT) they will provide meals for customers delayed by three hours and hotel rooms for stranded passengers if prompted by issues under the airlines' control.
American Airlines (AAL.O), United Airlines (UAL.O), Southwest Airlines (LUV.N), Delta Air Lines (DAL.N), JetBlue Airways (JBLU.O) and others detailed commitments in customer service plans they updated this week at USDOT's prompting. Many airlines have previously offered vouchers or hotel rooms for delays they caused but did not spell out commitments in customer service plans.

Transportation Secretary Pete Buttigieg said on Aug. 19 that he would publish by Friday, ahead of the busy Labor Day holiday travel weekend, an "interactive dashboard" for air travelers to compare services each large U.S. airline provides when the cancellation or delay was due to circumstances within the airline’s control. Buttigieg had written airline chief executives asking them "at a minimum" to provide meal vouchers for delays of three hours or more and lodging for those who must wait overnight because of disruptions within the carrier’s control.

Buttigieg also warned USDOT is "contemplating options" to write new rules "that would further expand the rights of airline passengers."

In the past, some airline customers had to know to ask for vouchers or hotels from airlines.

Some airlines said in updated customer service plans that if they cannot find a hotel room, they will provide a voucher or reimburse stranded passenger if they find a reasonably priced room on their own and will reimburse them for transportation.

Southwest Airlines said if meal vouchers are not available for a three-hour airport delay under its control they would honor reasonable requests for reimbursement.

JetBlue will provide $12 meal vouchers and United Airlines will give meal vouchers for the "reasonable cost of a meal at airport food vendors. If you don’t automatically get one, just ask us" for three-hour delays under their control.

Related Articles

Apple warns against drying iPhones with rice
In a recent High Court hearing, the U.S. argued that Julian Assange endangered lives by releasing classified information.
Global Law Enforcement Dismantles Lockbit Ransomware Operation
Russian opposition leader Alexey Navalny has died at the Arctic prison colony
The President of Argentina Javier Mile does not fly private, he flies commercial, with the citizens he represents. And they LOVE him for it.
Bitcoin Reaches $50,000 for First Time in Over Two Years
Belo Horizonte: Brazil's Rising Carnival Hotspot for 2024
In El Salvador, the 'Trump of Latin America' stuns the world with a speech slamming woke policing after winning a landslide election
Tucker’s interview with Putin is over 50M views on X within the first 5 hours.
Finnish Airline, Finnair, is voluntarily weighing passengers to better estimate flight cargo weight
President Nayib Bukele has proudly announced El Salvador's remarkable achievement of becoming the safest nation in the Western Hemisphere.
Former Chilean President Sebastian Piñera Dies in Helicopter Crash
This farmer seems to understand science a bit more than the event organizer, Klaus Schwab.
Facebook turns 20: From Mark Zuckerberg's dormitory to a $1trn company
The Coolest Dictator in the World" on the Path to Victory in El Salvador
Macron, France and fake news
Indian-Origin Man 'King' Arrested For Smuggling $16 Million Drugs Into US
Can someone teach Americans that not every person with slanted eyes is Chinese?
Europe's Farmers Feeding the People, Protesting Against Politicians Who Do Nothing for Their Country and Serve Only Themselves at Taxpayers' Expense
Paris Restaurant That Inspired 'Ratatouille' Loses $1.6 Million Worth Of Wine
Brazilian Police Investigate Bolsonaro's Son for Alleged Illegal Spying
Police in Brazil Raid Residence of Bolsonaro Associate Over Allegations of Illegal Spying
Border Dispute Escalates as Texas Governor Vows Increased Razor Wire
OpenAI Enhances ChatGPT-4 Model, Potentially Addressing AI "Laziness" Issue
The NSA finally acknowledges spying on Americans by acquiring sensitive data
Report Reveals Toxic Telegram Group Generating X-Rated AI-Generated Fake Images of Taylor Swift
US Border Patrol States 'No Plans' to Remove Razor Wire Installed in Texas
Bitcoin Experiences Approximately 20% Decline in Value
Klaus Schwab recently appointed himself as the Earth's "trustee of the future."
DeSantis Drops Out, Endorses Trump.
Nikki Haley said former President Trump is "just not at the same level" of mental fitness as he was while president in 2016.
Residents of a southern Mexican town set the government palace on fire in response to the police killing of a young man
Samsung Launches AI-Driven Galaxy S24, Ushering in New Smartphone Era
Judge Questions SEC's Regulatory Overreach in Coinbase Lawsuit
The Ecuador prosecutor who was investigating the television studio attack, has been assassinated.
Is artificial intelligence the solution to cyber security threats?
Vivek Ramaswamy suspends his US election campaign and endorses Trump.
Viral Satire: A Staged Satirical Clip Mistaken as Real Footage from the 2024 World Economic Forum in Davos
The AI Revolution in the Workforce: CEOs at Davos Predict Major Job Cuts in 2024
Ecuador Reports 178 Hostages in Prison Gang Standoff
The Startling Cuban Espionage Case That Has Rattled the US Government
Two Armed Men in Ecuador, Dressed as Batman and The Joker Storm the Streets.
Armed Gang Raids Ecuadorian TV Station Following State of Emergency Declaration
Anti-Democratic Canada: Journalist Arrested for Questioning Canadian Finance Minister on Support of Terrorist Group
Ecuador's 'Most-Wanted' Criminal Vanishes from Prison
Mexican Cartel Supplied Wi-Fi to Locals Under Threat of Fatal Consequences for Non-Compliance
Border Surge Leads to Over 11,000 Migrants Waiting in Northern Mexico
Outsider Candidates Triumph in Latin American Elections
As Argentina Goes to the Polls, Will the Proposal to Replace the Peso with the Dollar Secure Votes?
Fatal Shark Attack Claims Life of Boston Woman Paddleboarding Near Bahamas Resort, According to Police